Speaki

Data and Account Deletion

Effective date: 12 October 2026

You can ask us to delete your Speaki account and the data we hold about you, at any time. This page says what to do, what happens next, and what we may keep.

1. How to ask

In the app (Android and web). Open Settings, then Delete account, read what we delete and what we keep, type the confirmation word and confirm. Your account is closed at once, you are logged out on every phone, and the rest is erased about 15 minutes later. If you are on a call, or your last call is still closing, end it, wait a minute and try again.

By email. If you cannot use the app:

  1. Write to [email protected].
  2. Use the subject "Delete my account" and give the mobile number you log in with.
  3. Never send us an OTP, a password, or your card or UPI details. We never ask for them.

You do not need to give a reason. If you only want us to stop recording your calls, say so in the same message and we will do that and keep your account.

2. How we check it is you

In the app you are already logged in, so nothing more is asked. Deleting an account cannot be undone, so for an email request we first check that the request comes from the owner of the number. We may reply to the same email to confirm, or ask you to confirm by a one-time code sent by SMS to your registered number. We delete nothing until you have confirmed.

3. What happens next

  1. We stop your account from being used and end your login sessions.
  2. If a recording is running or saved, we stop it and delete your call recordings.
  3. We delete your account and the data tied to it, as described in section 4.
  4. We tell you by the same channel when it is done.

Deleting in the app closes your account at once and erases the rest about 15 minutes later. For an email request we finish within 30 days of your confirmed request.

4. What we delete

When your account is deleted, we delete:

  • your mobile number and login sessions;
  • your setup answers and learning profile;
  • your chats with Tara, including the text of your voice messages;
  • your call records and usage records;
  • your progress, streaks and badges;
  • your call recordings, if you were recorded.

Data that is backed up is gone from our backups within 30 days.

5. What we may keep

The law lets us, and sometimes makes us, keep a few records after you delete your account:

  • Payment and pass records, for as long as tax and accounting law requires.
  • Proof of your consent choices, so that we can show we followed the law.
  • Security and system logs, for up to 1 year, as Indian cyber-security rules require. They hold no phone number, OTP, chat or conversation text.
  • Anything we must keep to deal with a legal claim or a request from a court or an authority.

These are kept only for that purpose. The Privacy Policy lists them in section 6.

6. Before you delete

  • It cannot be undone. Your chats, progress and pass are gone, and we cannot bring them back.
  • Your pass ends. Deleting an account does not earn a refund of unused days. If you think you should have a refund, ask first (Refund, Cancellation and Delivery Policy).
  • You can sign up again later with the same number. It will be a new account.

7. Other things you can ask for

You can also ask us to show you the data we hold about you, to correct it, or to stop an optional use of it. The Privacy Policy lists your rights in section 10. If you are not happy with how we handled a request, use the Grievance Redressal page.

8. Contact

Speaki, Daffodils Inn, 823P, Sector 47, Gurugram, Haryana 122018. Email [email protected].