Speaki

Grievance Redressal

Effective date: 12 October 2026

If something about Speaki is wrong, tell us. This page names our Grievance Officer and says how to complain, how fast we answer, and where to go if you are still not satisfied. It is part of our Terms of Use and Privacy Policy.

1. Our Grievance Officer

  • Name: Grievance Officer, Speaki
  • Email: [email protected]
  • Company: Speaki
  • Address: Daffodils Inn, 823P, Sector 47, Gurugram, Haryana 122018

We appoint a Grievance Officer as the Information Technology Act, 2000 and its Rules (including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021), the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023 expect.

2. What you can complain about

  • Payments: a payment taken with no pass, a double payment, a refund you are waiting for.
  • Your personal data: how we use it, a request to see, correct or delete it, or a suspected breach.
  • Content: something Tara said that is harmful, unlawful or wrong, or something that breaks your rights.
  • Your account: being logged out, suspended or closed, or someone else using your number.
  • Anything else about the Service that you think is unfair or not as we promised.

3. How to complain

Write to the Grievance Officer at [email protected]. Please include:

  1. the mobile number you log in with;
  2. what happened and when;
  3. the order reference from Payment history, if it is about a payment;
  4. what you would like us to do.

You can also write to [email protected], and we will pass it on. Never send us an OTP, a password, or your card or UPI details.

4. What we do, and how fast

  • We acknowledge your complaint within 24 hours. You get a complaint number.
  • We resolve it within 15 days of receiving it, and tell you what we did and why.
  • If it will take longer, for example because we need your bank or a payment gateway, we tell you why and when you can expect an answer. We never close a complaint without telling you.
  • A complaint about content that breaks the law, or a risk to your safety, we look at first.

5. If you are still not satisfied

  1. Reply to our answer and ask the Grievance Officer to look at it again.
  2. For a problem with a purchase, you can go to the National Consumer Helpline (toll-free 1915, or consumerhelpline.gov.in) or to your District Consumer Disputes Redressal Commission.
  3. For a problem with how we handle your personal data, you can complain to the Data Protection Board of India once you have given us the chance to answer.

Using the Grievance Officer first is free, and it does not give up any right you have to go to a court, a consumer forum or an authority.

6. Related pages

The Privacy Policy explains your rights over your data. The Refund, Cancellation and Delivery Policy explains payments and refunds. The Data Deletion page explains how to delete your account.